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Despite these conveniences, many of us are still sceptical of online shopping, especially when it comes to big ticket items like furniture. Perhaps we fear online frauds or receiving items that don’t match up to our expectations. And not to forget complicated return, exchange and warranty policies (aargh!).

Before making the big move:

Do plenty of research on the seller

It is crucial for you to find out more about the seller, its business practices and, more importantly, its credibility.

Check out the Consumer Alert List found on CASE’s website. This list comprises companies that have bad records and large numbers of complaints. This list is not all-encompassing – you still have to do a little more sleuthing!

Check online reviews and social media platforms. Online reviews from other customers can give you important insight into the company’s credibility, but check your sources. If all the reviews are five-star and generic, they might be planted. Typically, established companies have social media platforms like Instagram and Facebook. These usually come along with a large following, so be sure to check for that too.

Customer service is a telling gauge of the company’s credibility. How quickly does the company respond to enquiries? How professional is the company in handling complaints? (You can base these checks on the company’s Facebook page). If the company ticks off both of these boxes, you’re in luck!

Pay extra attention to return and exchange policies, which can vary greatly from furniture to home décor companies. Here at Ethnicraft Online, you can request an exchange or a full refund within 30 days of delivery. That’s not all – we practise transparent pricing, which means complimentary delivery and no other charges!

Ensure the website’s security. Checking the URL for “https” or the locked icon that says “Secure” are some simple ways to verify the website’s safety. Many online stores also adopt secure payment sites like PayPal, which makes for a more reassuring shopping experience.

Does the furniture fit?

Ensure the item fits not just your space but also your aesthetic. Check out our Handy Dandy Guide of Must Ask Questions When Furniture Shopping to learn how to pick the right piece of furniture for your home.

At Ethnicraft Online, you can expect accurate measurements and descriptions of every piece of furniture on our website. Give us a call at +65 9272 1545 or e-mail us at info@ethnicraft-online.com.sg if you can’t find the information you’re looking for.

Look at the real thing. Get a first-hand experience with the item at the company’s physical store or showroom. You can enjoy a cup of coffee at Ethnicraft Online’s showrooms any time from 10AM to 7PM – we are open daily!

After making your purchase:

Before delivery:

For big items, like furniture, coordinate with the company to ensure you are home to receive the item.

For small items, check if you can confirm the delivery date. If this cannot be confirmed, contact the company to let them know that the item(s) can be left outside your door if you’re not home. If you’re not comfortable with that, check that no charges will be incurred if the item is redelivered.

You don’t ever have to worry about this if you shop with Ethnicraft Online; we provide complimentary delivery and installation, as well as the exact delivery date and time.

During delivery:

Quickly check through the items before accepting the delivery. Ensure that the item’s condition is as stated online. If you detect a defect, contact the company straight away and ask for an exchange.

Again, don’t forget to check the return and exchange policies!

After delivery:

If you find a defect after delivery, arrange for an exchange or a full refund. Ethnicraft Online offers a no-charge return policy, valid for a month from the date of delivery.

If not…

Enjoy your purchase!

Buying furniture and home décor is a big decision likely to last you a lifetime. After all, these items create a living space for you and your family. You can also ask around from friends and family for reliable online companies to purchase furniture and home décor from.

Always do your research. It’s worth it.

Now that you have all our tips, start browsing and shop away!

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